FAQs Frequently Asked Questions

The team is working hard behind the scenes to help you stay as connected with the Castle as possible. We have had many additional enquiries due to the outbreak of Coronavirus, and we hope that you will find the following answers to our most frequently asked questions helpful. If we have not been able to answer your query please do get in touch.

Opening and Access

How can I contact you if I have a query?

Although the Castle itself is closed, you can still contact the Castle team either by phone or email:
T: 01425 278807
E: enquiries@highcliffecastle.co.uk

events@highcliffecastle.co.uk

weddings@highcliffecastle.co.uk

When will you reopen?

Highcliffe Castle is currently closed till further notice, following government guidance and shall be reviewed closer to the date to continue to follow the current advice. Please keep an eye on our website and social media sites for any updates.

Are your grounds and car park still open?

Our Castle grounds are open from 07:00 to 19:00; please adhere to government guidance on social distancing and use of our grounds. The Castle Car Park and Public Toilets are open.

Our bins are filling up fast at the moment, so please could we ask you to take any rubbish and dog’s waste home with you.

Can I still access the Castle Shop and Tearooms?

The Castle Shop is currently open from 11am to 3pm Sunday to Thursday.

The Castle Kitchen Tearooms is now open 7 days a week, daily 10:00 to 15:00 *

* Weekend hours may differ depending on the weather; ie longer opening hours in sunny weather.

To see their latest updates, please click here

Are dogs allowed on site?

Dogs are welcome in the grounds of Highcliffe Castle. We ask that they are kept on a lead at all times. Unfortunately, dogs are not permitted inside the Castle, unless they are an assistance dog.

Weddings, Events and Group Bookings

How do I know if my wedding is still going ahead?

Our weddings team are doing all they can to contact couples whose wedding date may have had to be cancelled or postponed due to the government guidance. If you are concerned about your wedding date, please do call the weddings team on 01425 278807 or email them on weddings@highcliffecastle.co.uk where they will be happy to discuss your wedding and the latest advice they have with you.

Are all events cancelled?

The Castle is owned and operated by BCP Council and after responding to the to the Government’s latest guidance on the Coronavirus outbreak, the difficult decision has been taken to extend the cancellation of outdoor events until the end of August 2020.

It is a difficult decision to postpone any event at the Castle but the most important consideration is the health of our visitors and event attendees and the safety of everyone involved who contribute and play a part in delivering these brilliant events at the Castle.

If you have booked tickets any refunds or details of any new postponed dates will be communicated to you over the next couple of days or you can call the Castle direct on 01425 278807.

Are all group bookings cancelled?

We have taken the decision in the interests of public health and safety, and following government guidance to postpone or cancel all group bookings till further notice, in line with our current Castle closure. We shall review this once we have the latest government guidance and keep you updated. If you are interested in booking a group visit for once we have reopened or would like to discuss your current group booking, please call us on 01425 278807 or email us at enquiries@highcliffecastle.co.uk where we will be happy to discuss this with you.

Season Tickets

My season ticket is due to expire soon, will you be sending out a renewal?

As we are freezing our season tickets, we are also freezing our renewals until we are able to reopen. Once reopened, we will be in touch to let you know when you are due to renew your season ticket.

Will you be offering a refund or an extension for the time you are closed?

We appreciate that as we have had to temporarily close the Castle doors, we will freeze all season tickets, so that you can enjoy the full 12 months you had signed up for.

Will I still receive regular e-newsletters whilst you’re closed?

Yes, we will endeavour to keep in touch with regular updates about the Castle through our e-newsletters. If you are a season ticket holder and haven’t yet signed up to our e-newsletter, please email us at enquiries@highcliffecastle.co.uk to be added to our mailing list.

Family Activities

Do you have any online activities for children?

Yes, we have just launched our Online Family Activities page on our website as we appreciate that at this time, it is not possible to visit Highcliffe Castle in person. We have created activity packs which are suitable for a mixture of age groups to be able to explore and enjoy, whilst in the safety of their own home.

For all our family activities, please click here