FAQs Frequently Asked Questions

Will I need to wear a face covering when visiting the Castle?

Face coverings are still welcome if you feel more comfortable wearing one.

Please do not enter the building if you are displaying any symptoms of COVID-19.

Do I have to pre-book my ticket?

You can pre-book your tickets here.  We do now welcome walk-ins to the Castle too.

How do I book a Guided Tour?

Guided Tours are available on the day of admission, space is limited and you have to sign up on your arrival. 

Can I visit the grounds and car park or will I need to book?

You do not need to book to visit our grounds or have access to our car park; please see our opening times page

Can I visit the Castle Shop and Tearooms or will I need to book?

You do not need to book a ticket to be able to visit the Castle Shop or Tearooms.

The Castle Shop is open Sunday to Thursday from 10:00am to 4:00pm.

The Castle Tea Rooms are open daily, 10:00am to 4:00pm.

Are dogs allowed on site?

Only assistance dogs are permitted inside the Castle. Dogs are welcome in the grounds; we do ask that they are kept on a lead at all times within the cultivated areas, main driveway, front lawns, tearooms and car parks.

If you wish to visit the beach, please note that dogs are not permitted from 1 May to 30 September each year. Outside these times you will be able to access Avon Beach, Friars Cliff Beach and the beach between groynes H4 and H8 at Highcliffe Beach.

Events and Group Bookings

What events are happening at Highcliffe Castle?

You can view our events programme on our What’s On page. If you have any queries surrounding events, please feel free to email events@highcliffecastle.co.uk.

Are you taking group bookings?

You can find information about our 2022 group bookings on our group booking page.

If you are interested in booking a group visit for the future or would like to discuss your current group booking, please call us on 01202 093377 or email us at groupenquiries@highcliffecastle.co.uk where we will be happy to discuss this with you. 

Family Activities

Do you have any activities for children?

Whilst visiting the Castle, there are opportunities to interact with our engaging displays and discover our dressing up area. 

We also have an Online Family Activities page on our website which families can access at any time and includes activity packs which are suitable for a mixture of age groups to be able to explore and enjoy at home.

Are you accessible?

We welcome all visitors to Highcliffe Castle.

We have level access into the Castle via the Castle Shop and platform lifts to allow access to all levels across the visitor route. We also have wheelchairs that can be borrowed upon request, suitable for indoor use only.

If you would like to discuss accessibility, please feel free to call us or email us.

Contact Us

If you have any queries and can’t find the answer you are looking for in this list, please contact the Castle team either by phone or email:

T: 01202 093377

E: enquiries@highcliffecastle.co.uk