FAQs Frequently Asked Questions

What safety provisions have you put in place?

Following the latest Government guidance, we have put additional measures in place to ensure your safety whilst visiting Highcliffe Castle.

  • We are limiting our numbers to help with distancing visitors and flow around the Castle.
  • We have put a one way system in place which allows safe access to the East Wing of the Castle and the Castle State Rooms (excluding the basement, which is still visible through the glass panels from above).
  • There is access to sanitiser stations located throughout the visitor route.
  • We have increased our cleaning regime and will have our friendly team accessible for any questions you may have.
  • We have screens at our till points to reduce person-to-person contact and shall be accepting card payment only.

How many people are able to visit at one time?

We are limiting our entry and staggering entry slots to every half an hour throughout the day, with our last entry being at 15:00. You can pre-book your tickets to ensure your entry, although we do welcome walk-ins too.

Where possible, please visit the Castle with people from your household and/or support bubble or in groups of up to 6 people.

Will I need to wear a face covering when visiting the Castle?

Face coverings are still recommended if coming into contact with people you don’t usually meet, and in an enclosed or crowded setting (because it affects others), such as when inside the building and the Castle Shop (except those individuals with exemptions).

Please do not enter the building if you are displaying any symptoms of COVID-19.

Do I have to pre-book my ticket?

As we are limiting numbers that can enter the Castle at one time, we advise that you pre-book your tickets online to ensure your visit to the Castle. You can pre-book your tickets here.  We do now welcome walk-ins to the Castle too.

Do I still need to book a ticket if I have a membership card?

Yes, you will still need to book your tickets online to reserve your entry time. Highcliffe Castle Standard Membership is valid for two people. Please click two membership complimentary tickets at checkout so we can accurately track our visitor numbers.

For family membership, please click four complimentary tickets at checkout.

How do I book a Guided Tour?

Guided Tours are temporarily suspended until further notice.  

Can I visit the grounds and car park or will I need to book?

You do not need to book to visit our grounds or have access to our car park; please see our opening times page

Can I visit the Castle Shop and Tearooms or will I need to book?

You do not need to book a ticket to be able to visit the Castle Shop or Tearooms.

The Castle Shop is open Sunday to Thursday from 10:00 to 16:00.

The Castle Kitchen Tearooms are open daily, 10:00 to 16:00.

* Weekend hours may differ depending on the weather; ie longer opening hours in sunny weather.

To see their latest updates, please click here

Are dogs allowed on site?

Only assistance dogs are permitted inside the Castle. Dogs are welcome in the grounds; we do ask that they are kept on a lead at all times within the cultivated areas, main driveway, front lawns, tearooms and car parks.

If you wish to visit the beach, please note that dogs are not permitted from 1 May to 30 September each year. Outside these times you will be able to access Avon Beach, Friars Cliff Beach and the beach between groynes H4 and H8 at Highcliffe Beach.

Events and Group Bookings

What events are happening at Highcliffe Castle?

You can view our events programme on our What’s On page. If you have any queries surrounding events, please feel free to email events@highcliffecastle.co.uk.

Are you taking group bookings?

If you are interested in booking a group visit for the future or would like to discuss your current group booking, please call us on 01202 093377 or email us at enquiries@highcliffecastle.co.uk where we will be happy to discuss this with you. You can also see information on what group booking options are available on our group booking page.

Family Activities

Do you have any activities for children?

Whilst visiting the Castle, there are opportunities to interact with our engaging displays and discover our dressing up area. 

We also have an Online Family Activities page on our website which families can access at any time and includes activity packs which are suitable for a mixture of age groups to be able to explore and enjoy at home.

Are you accessible?

We welcome all visitors to Highcliffe Castle.

We have level access into the Castle via the Castle Shop and platform lifts to allow access to all levels across the visitor route. We also have wheelchairs that can be borrowed upon request, suitable for indoor use only.

If you would like to discuss accessibility, please feel free to call us or email us.

Contact Us

If you have any queries and can’t find the answer you are looking for in this list, please contact the Castle team either by phone or email:

T: 01202 093377

E: enquiries@highcliffecastle.co.uk

events@highcliffecastle.co.uk

weddings@highcliffecastle.co.uk