FAQs Frequently Asked Questions

Do I have to pre-book my ticket?

Pre-booking is not essential however, You can pre-book your tickets here.  

How do I book a Guided Tour?

Guided Tours are available on the day of admission, space is limited and you must sign up on your arrival to the Castle.

*subject to volunteer availability*

Can I visit the grounds and car park or will I need to book?

You do not need to book to visit our grounds or have access to our car park; please ensure you check our opening times before your visit.

Are dogs allowed on site?

Only assistance dogs are permitted inside the Castle. Dogs are welcome in the grounds and gift shop; we do ask that they are kept on a lead at all times within the cultivated areas, main driveway, front lawns, tearooms, car parks and gift shop.

If you wish to visit the beach, please note that dogs are not permitted from 1 May to 30 September each year. Outside these times you will be able to access Avon Beach, Friars Cliff Beach and the beach between groynes H4 and H8 at Highcliffe Beach.

Events and Group Bookings

What events are happening at Highcliffe Castle?

You can view our events programme on our What’s On page. If you have any queries surrounding events, please feel free to email events@highcliffecastle.co.uk.

Are you taking group bookings?

You can find information about our 2024 group bookings on our group booking page.

If you are interested in booking a group visit for the future or would like to discuss your current group booking, please call us on 01202 093377 or email us at groupenquiries@highcliffecastle.co.uk where we will be happy to discuss this with you. 

Family Activities

Do you have any activities for children?

Whilst visiting the Castle, there are opportunities to interact with our engaging displays, discover our dressing up as well as multiple children’s activities around the Castle.

During every half term we will always have lots going on to keep the little ones entertained. Make sure you check our out our What’s On page to see the latest activities.

Are you accessible?

We welcome all visitors to Highcliffe Castle.

We have level access into the Castle via the Castle Shop and platform lifts to allow access to all levels across the visitor route. We also have wheelchairs that can be borrowed upon request, suitable for indoor use only.

If you would like to discuss accessibility, please feel free to call us or send an email to enquiries@highcliffecastle.co.uk

Contact Us

If you have any queries and can’t find the answer you are looking for in this list, please contact the Castle team either by phone or email:

T: 01202 093377

E: enquiries@highcliffecastle.co.uk