FAQs Frequently Asked Questions

Opening and Access

When will you reopen?

Highcliffe Castle will reopen on Sunday 06 December 2020. You can book tickets here

You must pre-book tickets to visit the Castle. As following Government guidelines, you can book tickets for a group of up to 6 people from your household and/or support bubble to come visit.

What safety provisions have you put in place?

Following the latest Government guidance, we have put additional measures in place to ensure your safety whilst visiting Highcliffe Castle.

  • We are limiting our numbers to 10 people per half an hour to help with social distancing and allowing a two hour opportunity to explore the Castle.
  • We have put a one way system in place which allows safe access to the East Wing of the Castle and the Castle State Rooms (excluding the basement, which is still visible through the glass panels from above).
  • There is access to sanitiser stations located throughout the visitor route.
  • We have increased our cleaning regime and will have our friendly team accessible for any questions you may have.
  • We have reduced the occupancy of the lifts to adhere to social distancing and government guidelines.
  • Staff will be wearing visors/ face coverings to help keep visitors safe and we have screens at our till points to reduce person-to-person contact.
  • We shall be accepting card payment only at our till points.

How many people are able to visit at one time?

We are limiting our entry to a total of 10 visitors per every half an hour throughout the day, with our last entry being at 14:00, so to allow you up to two hours to enjoy exploring the Castle. Please pre-book your tickets here to ensure your slot.

As following Government guidelines, you can visit the Castle with people from your household and/or support bubble, in a group of up to 6 people.

Will I need to wear a face covering when visiting the Castle?

As per Government guidelines, you will need to wear a face covering at all times when you are inside the building and Castle Shop (except those individuals with exemptions).

Do I have to pre-book my ticket?

As we are limiting numbers that can enter the Castle at one time and the Government requires us to capture your details for the NHS Test and Trace service, we ask that you pre-book your tickets online to ensure your visit to the Castle. You can pre-book tickets your tickets here.

Do I still need to book a ticket if I have a season ticket?

Yes, you will still need to book your tickets online to reserve your slot and provide your details for the NHS Test and Trace service. Highcliffe Castle Membership is valid for two people. Please click two season ticket holder complimentary tickets at checkout so we can accurately track our visitor numbers.

For Family Membership, please click four complimentary tickets at checkout.

How do I book a Guided Tour?

Guided Tours are temporarily suspended until further notice.

How long will you hold onto my Test and Trace data for?

In order to support the NHS Test and Trace programme, we are taking contact details for all visitors, as well as recording times entering and leaving.

We will keep your details safely and in compliance with GDPR legislation for 21 days before securely disposing of or deleting them. We will only share your details with NHS Test and Trace, if asked, in the event that it is needed to help stop the spread of coronavirus. We will not use your details for any other purposes or pass them on to anyone else.

Can I still access the grounds and car park or will I need to book?

Our Castle grounds are open from 07:00 to 18:30; please adhere to Government guidance on social distancing and use of our grounds. The Castle Car Park and Public Toilets are open. You do not need to book to visit our Castle grounds or have access to our car park.

Our bins are filling up fast at the moment, so please could we ask you to take any rubbish and dog’s waste home with you.

Can I still access the Castle Shop and Tearooms or will I need to book?

The Castle Shop will be reopening as of Wednesday 02 December.

The Castle Shop will be open to non-visitors and you will not need to book to be able to gain access from the main entrance. The Castle Shop shall be open from 10:00 – 15:30.

Should it be busy, we will have a queue line installed for shop only visitors.

The Castle Kitchen Tearooms is open daily 10:00 to 15:00 * for a takeaway service only.

* Weekend hours may differ depending on the weather; ie longer opening hours in sunny weather.

To see their latest updates, please click here

Are dogs allowed on site?

Dogs are welcome in the grounds of Highcliffe Castle. We ask that they are kept on a lead at all times.

Weddings, Events and Group Bookings

How do I know if my wedding is still going ahead?

Our weddings team is doing all they can to contact couples whose wedding date may have had to be cancelled or postponed due to the government guidance. If you are concerned about your wedding date, please do call the weddings team on 01425 278807 or email them on weddings@highcliffecastle.co.uk where they will be happy to discuss your wedding and the latest advice they have with you.

Are all events cancelled?

In line with new national restrictions, we are unable to offer any events at this time. If you have any queries surrounding events, please feel free to email events@highcliffecastle.co.uk.

Are all group bookings cancelled?

With the latest Government guidance to only allow groups of up to 6, we have taken the decision in the interests of public health and safety, and following government guidance to postpone or cancel all group bookings until further notice.

We shall review this regularly and keep you updated. If you are interested in booking a group visit for the future or would like to discuss your current group booking, please call us on 01425 278807 or email us at enquiries@highcliffecastle.co.uk where we will be happy to discuss this with you.

With the latest Government guidance to only allow groups of up to 6, we have taken the decision in the interests of public health and safety, and following government guidance to postpone or cancel all group bookings until further notice.

We shall review this regularly and keep you updated. If you are interested in booking a group visit for the future or would like to discuss your current group booking, please call us on 01425 278807 or email us at enquiries@highcliffecastle.co.uk where we will be happy to discuss this with you.

Family Activities

Do you have any online activities for children?

Yes, we have an Online Family Activities page on our website which families can access at any time and includes activity packs which are suitable for a mixture of age groups to be able to explore and enjoy, whilst in the safety of their own home.

For all our family activities, please click here

Contact Us

If you have any queries and can’t find the answer you are looking for in this list, please contact the Castle team either by phone or email:

T: 01425 278807

E: enquiries@highcliffecastle.co.uk

events@highcliffecastle.co.uk

weddings@highcliffecastle.co.uk